Return & Refund Policy
Guidance for returns, damaged items, incorrect orders, and refunds.
Please contact customer support before returning merchandise so we can review your request and provide the appropriate instructions.
Return Requests
Return eligibility may depend on the product condition, the reason for the request, whether packaging has been opened, and the time elapsed since delivery.
Blind-Box Products
For products sold as randomized blind boxes, receiving a regular character that differs from a customer's personal preference does not by itself mean the item is incorrect. Opened blind-box products may have limited return eligibility because the randomized contents have already been revealed.
Damaged or Incorrect Items
If an item arrives damaged, incomplete, or incorrect, please contact us promptly and provide your order number, a description of the issue, and clear photos where applicable.
Refunds
Approved refunds are generally issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.
Return Instructions
Do not automatically return products to the registered business address. If a return is approved, customer support will provide the applicable return instructions and destination.