FAQ
Frequently Asked Questions
Helpful information about blind boxes, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates Zarevqo?
Zarevqo is operated by Hangzhou Baomeng Technology Co., Ltd. (杭州爆萌科技有限公司).
What does Zarevqo sell?
We offer collectible blind boxes and character figures across pet, fantasy, trend, and collector-focused series.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about a product before ordering?
Email service@zarevqo.com and include the product or series name and your question.
Can I choose the exact blind-box character?
Unless a product page expressly says otherwise, blind-box items are sold as surprise assortments and a specific design is not guaranteed.
Can I change or cancel my order?
Contact us as soon as possible. Whether a change or cancellation can be made depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. If you need help, contact customer support with your order number.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photos or videos so the issue can be reviewed.
How do I request a return?
Please contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.